Shipping + Returns

Shipping

We ship all of our products from our warehouse in Nevada with tracking via USPS. After an order is placed, our team carefully packages each order, and we then ship within 1-3 business days. USPS then takes 3-5 business days to deliver the package, depending on where in the United States you are located.

We offer free shipping for all orders over $75.

Please email us at info@thewillowco.com if you have any questions regarding shipping. 

Returns

We have a 30-day return policy. Returns can be made on all unused items excluding those that were final sale. Prior to making a return, please email us at info@thewillow.com with your order number. Our team will then guide you through the entire return process. 

To be eligible for a return, your item must be returned in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

The following will not qualify for a refund: 

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@thewillowco.com

Exchanges (if applicable)

We are happy to process an exchange provided you are exchanging within the 30-day time window. Please email us at info@thewillowco.com with the details of the exchange. Our team will then provide detailed instructions. Once we receive your return, we will ship out the exchanged item.